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+-- Forum: CCNP (https://www.how2pass.com/forum/forum-6.html)
+--- Forum: CCNP ENARSI 300-410 Forum (https://www.how2pass.com/forum/forum-15.html)
+--- Thread: Login successful but unable to purchase ENARSI 59$ (/thread-2898.html)
Login successful but unable to purchase ENARSI 59$ - Solidus - 08-09-2026
Hi folks, first of all sorry for my broke english.
And long live to this incredible website.
Here's the thing. I would like to pass my ENARSI. And I want to purchase the product ENARSI on How2pass.
I can login into this great forum BUT I just dont understand why I cannot login in order to purchase the product.
It says that my login/password are incorrect but right now i'm login and i'm writting to you !
Maybe something went wrong I don't know.
Thks for your helps.
RE: Login successful but unable to purchase ENARSI 59$ - help_desk - 08-10-2026
Please contact us via our support email so we can solve this asap. Thank you!
RE: Login successful but unable to purchase ENARSI 59$ - forumsupport - 08-10-2026
Actually, the forum account does not create your account in our website's product management system. However, the reverse is true. So you need to start from our singup/purchase page.
1. Please access our singup/purchase page:
https://www.how2pass.com/em/signup
2. Select desired product.
3. Enter desired new username and password (you can enter the same existing username and password you created for the forum, if desired).
4. Select desired payment system and complete the payment.
4. You will be able to log in to your product member area using the URL:
https://www.how2pass.com/em/login
RE: Login successful but unable to purchase ENARSI 59$ - Solidus - 08-13-2026
Hi folks, It seems my payment did not passed, BUT, the virement was already done to my bank acount, please could you help me.
I just go an Email, It says My location and name does not match, but I put the right information. I just don't get it why the payment was done to my bank account, - 70,80$
RE: Login successful but unable to purchase ENARSI 59$ - forumsupport - 08-14-2026
Thank you for reaching out to us, and I sincerely apologize for the frustration and confusion this has caused.
What Happened:
Your bank initially authorized the transfer of $70.80, which is why you see the deduction on your bank statement. However, our payment processor’s automated security system flagged the transaction because the location and name details did not match their verification criteria. As a result, the payment was not captured on our end.
Next Steps:
Automatic Refund/Reversal: Because the transaction was never fully captured, the pending charge on your bank account will automatically drop off and release the funds back to your account.
Timeline: This typically takes up to 7 business days, depending on your bank's processing times.
If you would like to complete your purchase, please ensure that the billing details match your bank's records exactly, or feel free to try our other payment method (NowPayment for crypto payment, with 20% off). Please send us an email to our support address and let us know if you have any other questions!
RE: Login successful but unable to purchase ENARSI 59$ - Solidus - 08-18-2026
Okay thx, I receive my transfert indeed, i'll try again, I hope it will work this time !