08-14-2026, 10:07 AM
Thank you for reaching out to us, and I sincerely apologize for the frustration and confusion this has caused.
What Happened:
Your bank initially authorized the transfer of $70.80, which is why you see the deduction on your bank statement. However, our payment processor’s automated security system flagged the transaction because the location and name details did not match their verification criteria. As a result, the payment was not captured on our end.
Next Steps:
Automatic Refund/Reversal: Because the transaction was never fully captured, the pending charge on your bank account will automatically drop off and release the funds back to your account.
Timeline: This typically takes up to 7 business days, depending on your bank's processing times.
If you would like to complete your purchase, please ensure that the billing details match your bank's records exactly, or feel free to try our other payment method (NowPayment for crypto payment, with 20% off). Please send us an email to our support address and let us know if you have any other questions!
What Happened:
Your bank initially authorized the transfer of $70.80, which is why you see the deduction on your bank statement. However, our payment processor’s automated security system flagged the transaction because the location and name details did not match their verification criteria. As a result, the payment was not captured on our end.
Next Steps:
Automatic Refund/Reversal: Because the transaction was never fully captured, the pending charge on your bank account will automatically drop off and release the funds back to your account.
Timeline: This typically takes up to 7 business days, depending on your bank's processing times.
If you would like to complete your purchase, please ensure that the billing details match your bank's records exactly, or feel free to try our other payment method (NowPayment for crypto payment, with 20% off). Please send us an email to our support address and let us know if you have any other questions!